Cancellation Policy

NTorJewel (Laundry Master) ki cancellation policy:

1. Customer Cancellation

Customer apna order pickup hone se pehle cancel kar sakta hai apne account se. Cancel button order card mein available hoga jab tak order "Order Placed" ya "Pickup Scheduled" status mein ho.

2. Pickup Ke Baad

Ek baar order pickup ho jaye (status: Picked Up ya usse aage), order cancel nahi hoga. Koi refund nahi milega.

3. Cancellation Refund

Cancel hone par: Online payment kiya ho → Wallet mein refund. Wallet se pay kiya ho → Wallet mein vapas. COD ho aur payment nahi hui → Koi refund nahi (kyunki payment nahi hui).

4. Admin Cancellation

Company bhi order cancel kar sakti hai kisi bhi reason se (stock unavailability, service area ke bahar, etc.). Aise cases mein full refund wallet mein diya jayega.